customer-returns

What problem does it solve?

This Skill manages retail and e-commerce returns operations, providing governance, auditability, and analytics to optimize return processes and mitigate fraud.

Core Features & Use Cases

• RMA Workflow Design: Structure return merchandise authorization (RMA) workflows for efficient returns management.
• Return Reason Taxonomy: Categorize return reasons for root-cause analysis and policy improvement.
• Restocking Decisions: Determine restocking dispositions based on item condition and category policy.
• Fraud Detection: Identify and mitigate fraud patterns like wardrobing and serial returner behavior.
• Consumer Rights Compliance: Ensure adherence to consumer rights laws across jurisdictions.
• Use Case: When auditing a return program or investigating a spike in return rates, this Skill helps define RMA rules, classify return reasons, and optimize restocking strategies.

Quick Start

Load the customer-returns skill and apply it to the 'returns' directory within your repository.