What problem does it solve?
Standardizes and operationalizes the full returns lifecycle to reduce refund leakage, speed handling, and balance customer experience with profit protection by providing clear RMA eligibility checks, condition grading, disposition economics, fraud scoring, and supplier recovery guidance.
Core Features & Use Cases
- RMA Qualification & Policy Evaluation: Evaluate return requests against windows, receipts, channel rules, and exceptions to determine eligibility and required evidence.
- Inspection, Grading & Disposition Planning: Provide condition grading (A–D), recommend re‑stock, refurbish, clearout, donate, or destroy decisions based on cost and recovery rates.
- Fraud Detection & Scoring: Compute a fraud score from behavioral and transactional signals and suggest escalation thresholds and holds before refunds.
- Supplier Recovery & Warranty Guidance: Recommend RTV claim actions, defect evidence requirements, and when to escalate supplier deductions versus write-offs.
- Communication Templates & Escalation Rules: Offer customer-facing response templates, approval matrices, and automated upgrade triggers for high-value or risky returns.
Quick Start
Use the returns-reverse-logistics skill to analyze an order and returned item and produce RMA eligibility, a condition grade, a recommended disposition with economic rationale, a refund recommendation, and a fraud score.
