What problem does it solve? Processing product returns involves complex decisions across RMA eligibility, condition grading, disposition routing, refund handling, fraud detection, and vendor recovery, and inconsistent handling destroys margin and customer trust. ## Core Features & Use Cases - Returns Lifecycle Management: Validate RMA eligibility, issue return authorizations, grade returned items (A through D), and route disposition across restock, refurbish, liquidate, donate, or destroy channels. - Fraud Detection & Scoring: Apply a 0-100 fraud scoring model covering wardrobing, receipt fraud, swap fraud, serial returners, and organized retail crime, with escalation triggers and hold thresholds. - Vendor Recovery & Warranty Claims: Manage RTV claims, defect claims, vendor chargebacks, and warranty disputes with ROI-based pursuit thresholds. - Use Case: A customer returns a $1,200 laptop claiming it is defective, but inspection reveals cosmetic damage inconsistent with the claim. Use this Skill to grade the unit, compare refurbish versus vendor RTV recovery economics, and evaluate fraud indicators before processing the refund. ## Quick Start Ask the assistant to evaluate a return request, grade a returned item, or score a customer account for return fraud risk using the returns and reverse logistics frameworks.
