returns-reverse-logistics

Automate returns authorization by applying structured policy exception logic to evaluate time windows, condition rules, receipt requirements, and cross-channel constraints to approve or reject returns. This standardizes RMA processing across retail and e-commerce channels.

Detect return fraud by applying a scoring model with defined hold thresholds to identify patterns like wardrobing, receipt fraud, swap fraud, bracketing, and price arbitrage. This flags high-risk returns for manual review or automated fraud holds.

Assign inspection grades using A–D condition grading standards based on packaging, accessories, functional testing, and category-specific inspection criteria. This ensures consistent condition grading across the reverse-logistics receipt and inspection process.

Route returns disposition using economics-driven decision trees to direct items to restock, refurbish, repackage, liquidate, donate, or destroy channels. This optimizes recovery value while maintaining compliance across disposition outcomes.

Process warranty claims and vendor recovery by separating warranty vs. returns paths, then executing RTV, defect claims, and chargebacks with ROI and eligibility timing guardrails. This ensures vendor recovery workflows maintain profitability and timing constraints.

Reverse logistics workflows support international return constraints and restocking-fee rules through policy exception logic. Eligibility decisions evaluate cross-channel price matching and regional policy variations to standardize global returns authorization.