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route-ticket

Classify IT support requests and assign P1–P4 urgency for domain routing.

Updated Aug 23, 2026
Search Tags:#ticket routing#helpdesk#it support#priority classification#workflow handoff#jira triage#domain specialist
One-click install
npx skills add https://github.com/afoxnyc3/chelsea-piers-itops --skill route-ticket
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: route-ticket
Source: https://github.com/afoxnyc3/chelsea-piers-itops/tree/main/plugins/it-ops-lead/skills/route-ticket
Command: npx skills add https://github.com/afoxnyc3/chelsea-piers-itops --skill route-ticket

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill solves the problem of misrouted or slow IT support requests by classifying a new ticket and sending it to the correct domain specialist workflow.

Core Features & Use Cases

  • Ticket classification & domain routing: Determines the owning domain specialist based on the request details and the Domain Routing Matrix.
  • Priority assignment (P1–P4): Selects an appropriate urgency level using the Priority Matrix for consistent triage.
  • Atlassian Jira support when available: When Jira MCP is connected, it can fetch issue details and optionally suggest creating a Jira ticket with pre-populated classification.

Quick Start

Use the route-ticket skill and provide a ticket description or Jira ticket ID so it returns the routing decision with priority and the next step.

Frequently Asked Questions about route-ticket

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I route IT support tickets to the right specialist automatically?▼

To route IT support tickets automatically, this skill classifies incoming request text or Jira details against a Domain Routing Matrix to determine the owning domain specialist and generate a structured routing plan.

How does priority classification work for helpdesk ticket triage?▼

Priority classification for helpdesk triage works by evaluating ticket details against a Priority Matrix to assign a consistent urgency level ranging from P1 to P4 before routing the request to a domain specialist.

Can I use Jira ticket IDs for workflow handoff and routing?▼

Yes, you can use Jira ticket IDs for workflow handoff by connecting Atlassian MCP, which allows the skill to fetch issue details, classify the request, and suggest creating a Jira ticket with pre-populated routing data.

Do I need Atlassian MCP connected to classify new ticket intake?▼

You do not need Atlassian MCP connected to classify new ticket intake; the skill can process raw request descriptions directly, but connecting MCP is required to pull Jira details or suggest creating new Jira tickets.

What is the best way to handle Jira triage for domain specialist assignment?▼

The best way to handle Jira triage for domain specialist assignment is providing a Jira ID or raw request description so the skill can output a structured routing plan with the selected plugin, skill, and priority level.

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