route-ticket
CommunityRoute every IT request to the right specialist.
Content & Communication#ticket routing#helpdesk#it support#priority classification#workflow handoff#jira triage#domain specialist
Authorafoxnyc3
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill solves the problem of misrouted or slow IT support requests by classifying a new ticket and sending it to the correct domain specialist workflow.
Core Features & Use Cases
- Ticket classification & domain routing: Determines the owning domain specialist based on the request details and the Domain Routing Matrix.
- Priority assignment (P1–P4): Selects an appropriate urgency level using the Priority Matrix for consistent triage.
- Atlassian Jira support when available: When Jira MCP is connected, it can fetch issue details and optionally suggest creating a Jira ticket with pre-populated classification.
Quick Start
Use the route-ticket skill and provide a ticket description or Jira ticket ID so it returns the routing decision with priority and the next step.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: route-ticket Download link: https://github.com/afoxnyc3/chelsea-piers-itops/archive/main.zip#route-ticket Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
Agent Skills Search Helper
Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.