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segment-analyzer

Analyze customer success book by segment for ARR, health, coverage gaps, and reclassification candidates.

58|21|Updated May 15, 2026
Search Tags:#customer success#reclassification#segment analysis#ARR distribution#health tiering#CSM coverage#at-risk triage
One-click install
npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill segment-analyzer
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: segment-analyzer
Source: https://github.com/t0ddc3by/claude-for-customer-success/tree/main/cs-ops/skills/segment-analyzer
Command: npx skills add https://github.com/t0ddc3by/claude-for-customer-success --skill segment-analyzer

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

It turns raw CS book data into a clear, segment-level view of ARR, health distribution, coverage ratios, and reclassification-at-risk signals so leaders can make planning and motion decisions with confidence.

Core Features & Use Cases

  • Segment-level performance reporting: See ARR distribution, health distribution, and coverage (CSM-to-account and motion fit) by segment.
  • Operational triage outputs: Identify at-risk (Red/Yellow) accounts and present them by segment for weekly escalation and planning.
  • Reclassification candidate identification: Surface accounts that no longer fit current segment criteria based on configured ARR/segment thresholds, with governance guidance for leadership approval.

Quick Start

Run /cs-ops:segment-analyzer --at-risk to get Red and Yellow accounts by segment, ranked by ARR exposure for weekly triage.

Frequently Asked Questions about segment-analyzer

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze ARR distribution and health tiers across my customer success book of business?▼

Analyze your customer success book of business by segment to identify ARR distribution, health tiering, and coverage ratio gaps. It processes CRM and CS Platform inputs to provide a clear segment-level view of account distribution and CS motion fit.

How do I identify at-risk accounts by segment for weekly triage and escalation?▼

Identify at-risk Red and Yellow accounts by segment for weekly triage by running the segment analyzer. It ranks accounts by ARR exposure and presents them by segment to support leadership escalation and renewal planning decisions.

What is the best way to find customer reclassification candidates based on ARR thresholds?▼

Find reclassification candidates by surfacing accounts that no longer fit current segment criteria based on configured ARR thresholds. The analyzer validates data staleness and provides governance guidance for leadership approval of segment changes.

Can I use my CRM and CS Platform data to evaluate CSM coverage ratio gaps by segment?▼

Evaluate CSM coverage ratio gaps by segment using CRM and CS Platform inputs for CSM ownership, account classification, and ARR data. The analyzer enforces governance and confidentiality guardrails while calculating CSM-to-account and motion fit coverage.

When do I need segment analysis for my customer success portfolio reporting?▼

Segment analysis is needed for full portfolio segmentation reporting, single-segment deep dives, or reclassification queues. It transforms raw CS book data into segment-level views of ARR, health distribution, and coverage gaps for planning and motion decisions.

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