sentiment-analysis

Analyze employee sentiment from HR cases, surveys, and chats to surface trends and flight risks.

34|13|Updated Feb 6, 2026
One-click install
npx skills add https://github.com/Happy-Technologies-LLC/happy-servicenow-skills --skill sentiment-analysis-happy-technologies-llc
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: sentiment-analysis
Source: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/tree/main/skills/hrsd/sentiment-analysis
Command: npx skills add https://github.com/Happy-Technologies-LLC/happy-servicenow-skills --skill sentiment-analysis-happy-technologies-llc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill analyzes employee sentiment across HR service delivery touchpoints including cases, surveys, chat interactions, and feedback to surface trends, detect flight-risk indicators, and flag cases needing manager intervention.

Core Features & Use Cases

  • Analyze sentiment polarity (positive, neutral, negative) from HR case communications and interactions.
  • Aggregate survey responses and satisfaction scores for trend analysis.
  • Flag employees at risk of attrition based on sentiment signals and lifecycle data.
  • Track department-level and organization-wide sentiment trends over time.
  • Correlate sentiment signals with employee lifecycle events (tenure, role changes, reviews).

Quick Start

Run a sentiment analysis across HR data sources to generate a flight-risk and engagement report for a targeted employee.

Frequently Asked Questions about sentiment-analysis

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze employee sentiment from HR case data and survey responses?

Employee sentiment analysis identifies polarity trends from HR cases, surveys, and chat interactions to surface flight-risk indicators and flag cases needing manager intervention.

What is flight risk analysis in HR and how does it detect employee attrition?

Flight risk analysis flags employees at risk of attrition by correlating negative sentiment signals from case data and journal notes with employee lifecycle events like tenure and role changes.

Can I track organization-wide HR sentiment trends over time using case management data?

HR sentiment tracking aggregates survey responses and case communications to generate department-level and organization-wide dashboards showing sentiment polarity trends over time.

How do I generate a flight-risk and engagement report for a targeted employee?

Run sentiment analysis across HR data sources like chats and journal notes to produce composite sentiment scores, escalation indicators, and actionable recommendations for targeted employees.

Does HR sentiment analysis work with employee lifecycle events and performance reviews?

HR sentiment analysis correlates sentiment signals with employee lifecycle events including tenure, role changes, and reviews to provide context for individual and team-level flight risk detection.

What data sources are needed to identify flight risk indicators across employee interactions?

Flight risk identification requires HR case data, journal notes, chat interactions, and survey responses to calculate composite sentiment scores and surface escalation indicators.