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sla-analysis

Official

Proactive SLA insight and breach detection.

Data & Analytics#trend-analysis#sla#servicenow#data-aggregation#breach-detection
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

SLA performance tracking and breach detection for ServiceNow ITSM to provide real-time visibility and governance.

Core Features & Use Cases

  • Real-time breach detection and risk scoring across SLAs.
  • Trend analysis and performance metrics by SLA definition and time period.
  • Executive reporting and dashboards across task_sla, contract_sla, and cmn_schedule data.
  • Use Case: Monthly SLA health checks for IT leadership.

Quick Start

Run a monthly SLA performance report by aggregating data from task_sla and contract_sla for the last 30 days.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: sla-analysis
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#sla-analysis

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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