sla-definition
CommunityDefine clear customer-facing SLAs with remedies.
AuthorSSiertsema
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Defines customer-facing Service Level Agreements to formalize targets, remedies, exclusions, and measurement, reducing ambiguity and risk for both providers and customers.
Core Features & Use Cases
- External SLA construction: defines availability targets, remedies, reporting cadence, and exclusions.
- SLA vs SLO clarity: differentiates external commitments from internal targets, ensuring proper governance.
- Measurement methodology: specifies data sources, calculation methods, exclusions, data retention, and access to data.
- Reporting & review: establishes cadence for monthly/quarterly reports and annual review.
- Compliance readiness: includes notice requirements, escalation paths, and contract-safe language.
Quick Start
Define the service name, customer tiers, and regions to begin drafting the SLA.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: sla-definition Download link: https://github.com/SSiertsema/claude-code-plugins/archive/main.zip#sla-definition Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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