Search, read, author, and publish ServiceNow knowledge-base articles via MCP tools.
npx skills add https://github.com/dlaporte/claude-plugins --skill snow-kb-dlaporte
Please help me install this Agent Skill. Skill: snow-kb Source: https://github.com/dlaporte/claude-plugins/tree/main/plugins/servicenow/skills/snow-kb Command: npx skills add https://github.com/dlaporte/claude-plugins --skill snow-kb-dlaporte
search_knowledge, with automatic fallback to table queries on kb_knowledge when the KB API is disabled, and fetch full article bodies with get_article. - Author and Publish: Create draft articles with create_article, review the draft with the user, then publish with publish_article while checking whether the article routed to review or published. - Use Case: After resolving a VPN timeout incident, search the KB to confirm no article exists, draft a new article titled with the problem and leading with the fix, then publish it and report whether it entered an approval workflow. ## Quick Start Search the ServiceNow knowledge base for articles about VPN timeout issues and summarize the top results.High-intent search queries and answers about installing and using this skill.
Use search_knowledge with a query string for full-text, permission-filtered, relevance-ranked results like the portal search box. If the KB API is disabled, it falls back to a table search automatically, and the source field indicates which answered.
Create a draft with create_article specifying the knowledge base by display name, short description, and HTML body, review the draft, then call publish_article. Check the returned state because KBs with approval workflows route to review instead of published.
Structured filters such as category, date, or author are not supported by search_knowledge. Use query_records on the kb_knowledge table instead for those structured queries.
A 403 means the user lacks contributor or publish rights on that specific knowledge base, since those rights are granted per-KB. It is a permissions issue on that KB, not a tool failure.
No. Read-only deployments can search and read articles but cannot author or publish. Check the deployment mode first via the using-snow orientation before attempting create_article or publish_article.
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