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content-recommendation

Official

Suggest relevant articles to resolve incidents fast.

Content & Communication#search#knowledge#recommendation#knowledge-management#incident#matching#case
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Knowledge workers need fast access to the most relevant articles to resolve incidents or cases, reducing MTTR and improving user satisfaction.

Core Features & Use Cases

  • Category-based article discovery within the same knowledge domain as the incident or case.
  • Keyword-driven ranking prioritizing articles with overlapping keywords from descriptions and history.
  • Historical usage and quality signals favor articles used to resolve similar incidents and with positive feedback.

Quick Start

Ask the AI to surface top knowledge article recommendations for a given incident or case.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: content-recommendation
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#content-recommendation

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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