chat-reply-recommendation
OfficialPolicy-compliant HR chat reply suggestions.
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This skill helps HR teams generate context-aware reply suggestions during live employee chats by analyzing conversation context, policy constraints, and case history to ensure accuracy and confidentiality.
Core Features & Use Cases
- Analyze current chat context and employee inquiry to produce tailored reply options.
- Retrieve employee HR profile and recent case history to avoid redundant questions and reference applicable policies.
- Search knowledge articles and classify responses by confidentiality and data sensitivity.
- Generate multiple reply options with tone adjustments and escalation paths for complex inquiries.
- Use in live chat or automated workflows to improve agent efficiency and consistency.
Quick Start
Load the chat-reply-recommendation skill into your session and provide the current conversation context to begin generating replies.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: chat-reply-recommendation Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#chat-reply-recommendation Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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