predict-assignment
OfficialPredict incident routing to the right team.
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Automates the assignment of incoming incidents to the most suitable support group by analyzing historical routing data, keywords, and resolution patterns to reduce manual triage time.
Core Features & Use Cases
- Predictive routing: Analyze incident text and historical data to suggest the best assignment group and category with a confidence score.
- Context-aware suggestions: Leverage CMDB/CI signals and prior resolution metrics to improve accuracy across ITSM workflows.
- Use Case: When a new incident arrives unassigned or miscategorized, automatically route it to the group most likely to resolve it quickly, with fallback rules for uncertainty.
Quick Start
Provide a predictive routing decision for a new incident by analyzing its content and historical data to decide the best assignment group and category.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: predict-assignment Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#predict-assignment Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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