snow-order

Search the catalog with search_catalog, inspect the item with get_catalog_item to collect mandatory variables, then call order_catalog_item with the sys_id and variable values. For multiple items, add each to the cart and use checkout_cart.

Ordering returns a REQ number and sys_id. Query the sc_req_item table with request=<sys_id> to find fulfillment RITMs, then query sc_task with request_item=<ritm sys_id> to see the individual work tasks.

No. Read-only deployments only expose search_catalog, list_catalogs, get_catalog_item, and get_cart, so you can find and describe items but must give the user a portal link to complete the actual order.

Empty results on a small page can be an entitlement artifact because ACLs filter results after the page limit is applied. Retry the search with a larger limit before concluding the item does not exist.

An order guide bundles multiple catalog items, like onboarding kits, and is checked out via checkout_order_guide after resolving its selections. A record producer is a form that creates a target record directly, often an incident, rather than a REQ.

This error means a required variable was omitted from the order submission. Re-run get_catalog_item on the item to list every variable marked mandatory, including children nested inside container variables, and resubmit with all of them.