What problem does it solve?
This Skill helps subscription-product operators reduce both voluntary churn and involuntary churn by diagnosing the dominant driver and prescribing retention actions that address it directly.
Core Features & Use Cases
- Voluntary vs involuntary churn diagnostics: Separates cancellation intent from failed-payment churn and ranks fixes in the right priority order.
- Data-driven retrieval (via MCP when connected): Pulls churn split, cancellation reason distribution, dunning recovery rates, and cohort survival curve shape to guide decisions.
- Playbooks for action: Provides frameworks for dunning retry schedules, cancel-reason taxonomy responses, and save flow architecture (including skip-vs-cancel design and tenure-curve timing).
- Use Case: If your churn is rising because customers fail to recover after payment issues and your save flow defaults to discounts, this Skill helps you restructure dunning and reason-routed save options to reduce churn without eroding price.
Quick Start
Use the subscription-churn skill when you need to lower churn and I will help you first separate voluntary from involuntary churn, then design the highest-leverage save and dunning changes.
