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SuperOps.ai Tickets

Manage SuperOps.ai tickets through GraphQL API operations.

39|17|Updated Feb 4, 2026
Search Tags:#GraphQL#ticket management#tickets#service desk#PSA#superops.ai
One-click install
npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill superops-ai-tickets
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: SuperOps.ai Tickets
Source: https://github.com/wyre-technology/msp-claude-plugins/tree/main/msp-claude-plugins/superops/superops-ai/skills/tickets
Command: npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill superops-ai-tickets

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill streamlines the management of SuperOps.ai tickets, enabling efficient creation, updating, searching, and overall service desk operations.

Core Features & Use Cases

  • Ticket Creation & Updates: Create new tickets, modify existing ones, and update their status, priority, and assignments.
  • Search & Triage: Find specific tickets based on various criteria and assist in triaging incoming issues.
  • Notes & Time Tracking: Add internal or public notes to tickets and log time entries accurately.
  • Use Case: A technician can use this Skill to quickly create a new 'High' priority ticket for a client experiencing an outage, assign it to the appropriate team, and add a note detailing the initial troubleshooting steps.

Quick Start

Use the SuperOps.ai Tickets skill to create a new ticket for client 'Acme Corp' with the subject 'User cannot print'.

Frequently Asked Questions about SuperOps.ai Tickets

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create a service desk ticket in SuperOps.ai using GraphQL?▼

You can create a service desk ticket in SuperOps.ai by using GraphQL API operations to set the subject, priority, and client details. The Skill manages ticket creation and supports business logic validation for common MSP workflows.

Can I update ticket priority and assignment through SuperOps.ai GraphQL API?▼

Yes, updating ticket priority and assignment is supported through SuperOps.ai GraphQL API operations. The Skill handles ticket lifecycle management including status transitions and assigning tickets to the appropriate teams.

What is the best way to triage incoming PSA tickets for escalation?▼

Triage and escalation of PSA tickets is handled through the Skill's built-in business logic for common MSP workflows. You can search tickets based on various criteria, update priority, and manage status transitions for effective triage.

How do I add internal notes and log time entries to SuperOps.ai tickets?▼

Adding internal or public notes and logging time entries to SuperOps.ai tickets is supported directly via the Skill. It uses GraphQL API operations to append detailed note-taking and accurate time tracking data to existing tickets.

Does the SuperOps.ai Tickets skill support ticket status transitions?▼

Yes, ticket status transitions are fully supported by the Skill. It manages the complete ticket lifecycle through GraphQL API operations, allowing you to move tickets through various states while validating business logic.

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