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ticket-knowledge-maintenance

Official

Keep ticket knowledge accurate and actionable.

Content & Communication#workflow#glossary#ticket#knowledge-management#ctox#self-work
Authormetric-space-ai
Version1.0.0
Installs0

System Documentation

What problem does it solve?

CTOX must keep the ticket knowledge plane current from live desk observations and translate observed gaps into visible, operator-meaningful internal work rather than hidden background assumptions.

Core Features & Use Cases

  • The knowledge plane stays local to CTOX; the remote ticket system remains the visible collaboration surface.
  • Only SQLite-backed ticket knowledge, source bindings, ticket state, verifications, and related runtime records count as durable knowledge.
  • When work needs to be visible to operators, create durable internal CTOX work, publish, assign, and maintain a human note trail until the work is done or blocked.
  • Recommended work areas: glossary-candidate-review, service-catalog-seeding, infrastructure-map-review, team-model-review, access-model-review, monitoring-landscape-review, adoption-gap-review.

Quick Start

Refresh the ticket knowledge baseline from live desk inputs and start a maintenance cycle for observed gaps.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: ticket-knowledge-maintenance
Download link: https://github.com/metric-space-ai/ctox/archive/main.zip#ticket-knowledge-maintenance

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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