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NCLGISA
NCLGISAOFFICIAL
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ticket-search

Search and filter Freshservice tickets by keyword, category, status, and department.

Updated Aug 23, 2026
Search Tags:#search#support#tickets#freshservice#it#helpdesk
One-click install
npx skills add https://github.com/NCLGISA/trellis-catalog --skill ticket-search
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-search
Source: https://github.com/NCLGISA/trellis-catalog/tree/main/bridges/freshservice/skills/ticket-search
Command: npx skills add https://github.com/NCLGISA/trellis-catalog --skill ticket-search

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

This Skill overcomes the limitations of Freshservice's built-in filtering by enabling comprehensive searches within ticket subjects and descriptions, allowing for more precise issue identification and faster resolution.

Core Features & Use Cases

  • Keyword Search: Find tickets containing specific terms in their subject or description.
  • Advanced Filtering: Narrow down results by status, category, and department.
  • Use Case: Quickly locate all open tickets related to "UPS battery" within the "IT" department to prioritize urgent hardware issues.

Quick Start

Search for tickets with the keyword "UPS" and status "open".

Frequently Asked Questions about ticket-search

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I search Freshservice tickets by keyword in subject and description fields?▼

You can search Freshservice tickets by keyword using local text matching applied directly to both ticket subject and description fields to identify relevant issues. The Skill filters results based on the specified text terms provided.

Can I filter Freshservice helpdesk tickets by status, category, and department?▼

Yes, you can filter Freshservice helpdesk tickets by status, category, and department simultaneously alongside keyword search. This allows you to narrow down results to specific ticket attributes for faster issue resolution.

How many Freshservice tickets can I retrieve and does it support pagination?▼

The Skill supports paginated retrieval of up to 5,000 Freshservice tickets. It also provides an optional inclusion of ticket conversations and notes, outputting the results in a summarized table format.

What is the best way to find open IT support tickets related to specific hardware issues?▼

The best way to find these support tickets is combining a keyword search for the hardware term with filters for open status and the IT department. This isolates urgent hardware issues from the general ticket queue.

Does searching Freshservice tickets this way include private notes and conversation history?▼

Yes, searching Freshservice tickets includes optional retrieval of both conversation history and notes. You can enable these inclusions to view full communication context alongside the summarized ticket table output.

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