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kiryteo
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ticket-triage

Categorize support tickets, assign P1-P4 priority, and route to teams.

1|Updated Mar 9, 2026
Search Tags:#automation#routing#prioritization#support#tickets#triage#taxonomy
One-click install
npx skills add https://github.com/kiryteo/opencode-setup --skill ticket-triage-kiryteo
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-triage
Source: https://github.com/kiryteo/opencode-setup/tree/main/skills/ticket-triage
Command: npx skills add https://github.com/kiryteo/opencode-setup --skill ticket-triage-kiryteo

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Triages incoming support tickets by categorizing issues, assigning priority, and recommending routing.

Core Features & Use Cases

  • Primary categorization into a taxonomy (Bug, How-to, Feature request, Billing, Account, Integration, Security, Data, Performance)
  • Priority assignment using a P1-P4 framework and routing to Tier 1/2, Engineering, Product, Security, or Billing
  • Duplicate detection and auto-response guidance to streamline communications

Quick Start

Submit a new ticket and have it triaged, prioritized, and routed automatically.

Frequently Asked Questions about ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate support ticket routing and prioritization for incoming issues?▼

Automate support ticket routing by categorizing issues into a defined taxonomy, assigning P1-P4 priority, and directing them to Tier 1/2, Engineering, Product, Security, or Billing teams based on established rules.

What is the best way to categorize customer support tickets using a standardized taxonomy?▼

Categorize support tickets by applying a structured taxonomy that classifies issues as Bug, How-to, Feature request, Billing, Account, Integration, Security, Data, or Performance for accurate routing.

Can I detect duplicate support tickets and send automated responses?▼

Yes, duplicate detection identifies redundant support tickets, and the system generates canned auto-response templates to streamline customer communications and acknowledge receipt.

How do you assign severity levels to support tickets for proper escalation?▼

Assign severity to support tickets using a P1-P4 priority framework, which assesses issue impact to determine the appropriate escalation path and team assignment.

Does this ticket triage system handle routing for both account and billing issues?▼

Yes, the ticket triage system routes account and billing issues directly to specialized teams, while also categorizing integration, security, data, and performance issues for engineering or product escalation.

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