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TODO-skill-name

Official

Classify tickets by urgency and category.

Data & Analytics#automation#routing#nlp#urgency#tickets#customer-support#classify
Authorudacity
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Automates the triage of incoming support tickets by assigning urgency levels and category tags, enabling faster routing and prioritization.

Core Features & Use Cases

  • Ticket classification by urgency and category to determine routing and SLA placement.
  • Consistent outputs suitable for automation pipelines and dashboards.
  • Use Case: When a support queue receives hundreds of tickets daily, automatically label them and route to the appropriate team.

Quick Start

Classify a sample ticket by urgency and category and return a routing suggestion.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: TODO-skill-name
Download link: https://github.com/udacity/cd14715-claude-code-classroom/archive/main.zip#todo-skill-name

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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