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openyak
openyakOFFICIAL
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ticket-triage

Categorize, prioritize, and route support tickets with P1-P4 priority.

704|58|Updated Mar 20, 2026
Search Tags:#routing#ticket#priority#support#triage#workflows#sla
One-click install
npx skills add https://github.com/openyak/openyak --skill ticket-triage-openyak
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-triage
Source: https://github.com/openyak/openyak/tree/main/backend/app/data/plugins/customer-support/skills/ticket-triage
Command: npx skills add https://github.com/openyak/openyak --skill ticket-triage-openyak

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Triage and route support tickets to the right teams, assign priorities, and surface a consistent initial response to customers.

Core Features & Use Cases

  • Categorize tickets by primary and optional secondary category, assign a priority (P1-P4), and map to product areas or queues.
  • Check for duplicates and known issues before routing to reduce duplication and expedite resolution.
  • Generate a structured triage output with routing recommendations and suggested initial responses for agents.

Quick Start

Provide a concise ticket description to triangulate priority and routing.

Frequently Asked Questions about ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate support ticket triage and routing across multiple channels?▼

Automate support ticket triage by categorizing incoming tickets, assigning P1-P4 priorities, mapping them to product queues, and generating routing recommendations with initial response suggestions.

How does ticket prioritization work for inbound customer support requests?▼

Ticket prioritization assigns a P1-P4 priority level to new support tickets by analyzing the ticket description to determine urgency and map the request to the appropriate product area or support queue.

Can I check for duplicate support tickets and known issues before routing?▼

Yes, the triage workflow checks for duplicate tickets and known issues before routing to reduce duplication, expedite resolution, and ensure agents handle unique support requests efficiently.

What is the best way to categorize incoming support tickets by primary and secondary categories?▼

Categorize support tickets by assigning a primary and optional secondary category based on the ticket description, producing a structured triage output that maps the request to the correct product area.

How do I generate initial responses for customer support agents during ticket triage?▼

Generate initial responses for agents by processing the ticket description during triage to produce a structured output that includes suggested initial replies for the customer.

Do I need a concise ticket description to start the support triage workflow?▼

Yes, providing a concise ticket description is required to triangulate the priority and routing, enabling the system to categorize the support request and generate accurate routing recommendations.

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