cx-ticket-triage

What problem does it solve?

Triage customer support tickets by identifying root cause, customer impact, urgency, and the team that should own the next action. The output should help the next responder move quickly instead of re-reading the entire thread.

Core Features & Use Cases

• Categorize tickets by root cause and assign a primary category.
• Check for duplicates and route to the correct owner (Tier 1/Tier 2, Engineering, Product, Security, Billing).
• Set priority by impact and capture internal notes for handoffs.
• Escalate when patterns emerge or SLAs are at risk.

Quick Start

Provide the full ticket thread and any attachments to begin triage.