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hpsgd
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triage-tickets

Classify support tickets by category, severity, routing, and workaround.

Updated Apr 1, 2026
Search Tags:#routing#pattern#classification#support#triage#severity#bug-report
One-click install
npx skills add https://github.com/hpsgd/claude-marketplace --skill triage-tickets
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: triage-tickets
Source: https://github.com/hpsgd/claude-marketplace/tree/main/plugins/product/support/skills/triage-tickets
Command: npx skills add https://github.com/hpsgd/claude-marketplace --skill triage-tickets

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Triage support tickets or issues — categorise, assign severity, identify routing, and flag patterns.

Core Features & Use Cases

  • Ingest and normalize ticket data from multiple sources.
  • Classify tickets by category, severity, and routing to the right teams.
  • Detect recurring patterns to surface escalations and trends.

Quick Start

Ingest tickets and classify each one into category, severity, routing, and workaround with pattern detection across the batch.

Frequently Asked Questions about triage-tickets

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I triage support tickets fast with smart routing?▼

Triage support tickets by ingesting unstructured inputs, normalizing the data, and classifying each ticket by category, severity, routing, and workaround to produce actionable items for faster resolution.

How does pattern detection work across a batch of support tickets?▼

Pattern detection across support tickets identifies recurring trends and escalations by analyzing the normalized ticket batch during the classification process to surface related bug reports or feature requests.

Can I triage mixed ticket sets that include bug reports and feature requests?▼

Yes, triaging mixed ticket sets processes bug reports, feature requests, and how-to questions to output per-ticket metadata including category, severity, routing, and applicable workarounds.

What's the best way to assign severity and generate structured bug reports?▼

Assign severity and generate structured bug reports by applying deterministic steps and validations during ticket ingestion, normalization, and classification to ensure consistent metadata output.

Do I need any specific dependencies to categorize and route my tickets?▼

No external dependencies are required to categorize and route tickets; the skill operates independently to normalize ingested data and output routing assignments for the right teams.

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