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tune-my-routing

Community

Update support triage rules instantly.

Product & Management#workflow automation#ticket routing#support triage#bug vs feature#refund approvals#service integrations
Authorakiotanaka847
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill fixes support inbox misrouting by letting you update the decision rules that classify tickets (bug vs feature request, categories, VIP handling) and route them to the right trackers, people, and playbooks.

Core Features & Use Cases

  • Rewrite routing rules from your current setup so updates preserve the decision-tree shape instead of starting from scratch.
  • Change classification logic by adjusting what qualifies as a bug vs a feature request and which categories exist.
  • Update routing destinations by changing tracker targets, refund approval ownership, and related escalation paths.
  • Keep downstream sections consistent by also updating VIP/segments and any gotchas that reference tracker or routing changes.

Quick Start

Tell the AI: "Update our routing so bug reports go to GitHub Issues, feature requests go to the requests queue, and refunds are approved by Alex."

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: tune-my-routing
Download link: https://github.com/akiotanaka847/qaio-desktop/archive/main.zip#tune-my-routing

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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