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voice-assist

Official

Configure AI Voice Agents for ServiceNow.

Software Engineering#voice#text-to-speech#speech-to-text#telephony#ivr#virtual-agent#service-now
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Configures AI-powered voice agents in ServiceNow to handle telephony-driven interactions, including setup of topics, STT/TTS integration, and IVR workflows.

Core Features & Use Cases

  • Create and manage voice-optimized Virtual Agent topics for ServiceNow
  • Configure speech-to-text and text-to-speech integration for voice channels
  • Design voice-focused intents and conversation flows with DTMF fallbacks
  • Integrate with telephony providers (Twilio, Genesys, Amazon Connect) and IVR systems
  • Collect analytics and monitor voice interactions across IT, HR, and field-service use cases

Quick Start

Load this skill to configure voice-enabled Virtual Agent topics, STT/TTS, and IVR integration in ServiceNow.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: voice-assist
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#voice-assist

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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