wr-itil:manage-incident

What problem does it solve?

Declare, triage, mitigate, and close incidents using an evidence-first workflow. The primary goal is to restore service quickly, then hand off to manage-problem for root-cause work.

Core Features & Use Cases

• Declare, Update, Mitigate, Restore, Close, List, and Link incidents to manage lifecycles end-to-end.
• Enforce an evidence-first workflow with sections for Observations, Hypotheses (with evidence), and Mitigation attempts.
• Automatically hand off to wr-itil:manage-problem once service is restored for persistent root-cause work.

Quick Start

Declare a new incident by providing a title or symptoms to start investigation.