wr-itil:work-problem

To pick the highest priority problem ticket, the workflow selects the top WSJF-ranked ticket and drives the end-to-end investigation, coding, and release execution for that single ticket interactively.

When WSJF rankings are tied, the workflow uses an interactive AskUserQuestion prompt to present the tied tickets and guide your selection, ensuring you explicitly choose the next problem ticket to process.

Interactive ticket management processes one singular problem ticket per invocation with structured decision prompts, whereas automated batch processing handles multiple tickets away from the keyboard without manual scope-change interventions.

Yes, you can switch tasks or change scope during problem management because the workflow enables structured scope-change prompts, allowing you to select different tickets or redirect the investigation mid-flow.

It delegates root-cause analysis, fix implementation, and release execution to the canonical manage-problem pipeline, maintaining a single auditable pipeline rather than executing those steps independently.

Use an interactive problem management workflow when you need to manually resolve WSJF ranking ties, guide next actions with structured prompts, and dynamically manage scope changes for singular ticket processing.