article-generation
OfficialTurn resolved records into knowledge articles.
Content & Communication#knowledge#knowledge-management#incident#change-request#article-generation#problem#kb-knowledge
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Generate knowledge articles from resolved incidents, problems, and changes, standardizing content to improve knowledge reuse and self-service.
Core Features & Use Cases
- Automates extraction of root-cause details and resolutions from source records (incidents, problems, changes)
- Produces a consistent Knowledge Base article structure (Symptoms, Cause, Resolution, Workaround)
- Links new articles to source records for traceability and auditability
Quick Start
Provide a resolved incident, problem, or change record ID to generate a draft knowledge article.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: article-generation Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#article-generation Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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