chat-summarization
OfficialStructured chat summaries for audits.
Legal & Compliance#audit#compliance#government#case-management#summarize#public-sector#service-delivery
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Chat interactions within public sector contexts generate lengthy transcripts that are difficult to audit and QA. This skill transforms those conversations into concise, structured summaries that preserve context, decisions, and required compliance notes.
Core Features & Use Cases
- Summarizes citizen chat interactions with key topics, outcomes, sentiment, and accessibility considerations
- Tracks service requests, referrals, case associations, and handoff readiness for escalation
- Produces audit-compliant interaction records with timestamps, agent actions, and disposition codes
- Generates language and accessibility accommodations notes for multilingual or accessible communications
- Provides a reusable template for government agents to document and analyze chat interactions
Quick Start
Provide a structured summary of a completed government chat interaction for audit-ready records.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: chat-summarization Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#chat-summarization Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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