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suggested-steps

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Data-driven AI steps for CSM cases

Data & Analytics#generate#case-management#csm#service-now#resolution-steps#agent-assist
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This skill generates AI-powered, evidence-backed resolution steps for active CSM cases by analyzing case context and historical resolutions to help agents act faster and more consistently.

Core Features & Use Cases

  • Analyze the active case to extract product, category, symptoms, and customer context to tailor a resolution path.
  • Query past, similar-issue resolutions and attach relevant knowledge articles to guide the agent.
  • Present a prioritized, step-by-step plan with confidence scoring and escalation options to fit priority and SLA.

Quick Start

Trigger the AI to generate suggested resolution steps for the current case from its context.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: suggested-steps
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#suggested-steps

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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