churn-analyst

What problem does it solve?

Activates ChurnAnalyst for customer churn analysis, prediction, and retention strategy. Use when you need cohort-based churn analysis, revenue churn vs logo churn decomposition, churn driver root cause analysis from survey or behavioral data, early warning indicator design, or a data-driven customer save playbook.

Core Features & Use Cases

• Cohort churn analysis: build a cohort table to reveal retention patterns over time and identify onboarding cliffs.
• Churn Driver Framework: classify involuntary and voluntary churn drivers with recommended remediation actions.
• Exit Interview Framework: deploy a 5-question survey to capture root causes at cancellation.
• Save Playbook: structured playbook to diagnose churn, execute retention actions, and measure outcomes.
• Use Cases: CS, product, and marketing teams use churn insights to prioritize improvements and retention strategies.

Quick Start

Activate ChurnAnalyst and run a cohort churn analysis on your current customer data to surface drivers and craft a data-driven save playbook.