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churn-risk-analysis

Community

Score churn risk and prescribe retention actions.

Content & Communication#playbook#retention#customer-success#interventions#churn#risk-scoring
Authorqa-aman
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This skill helps customer-success teams identify churn risk early by scoring accounts across multiple dimensions and prescribing targeted retention interventions.

Core Features & Use Cases

  • Six-dimension risk scoring: Usage, Stakeholder coverage, Support load, NPS/sentiment, Goal progress, and Renewal proximity.
  • Tiered intervention playbooks: Healthy (Tier 1), Watch (Tier 2), and At Risk (Tier 3) with recommended actions.
  • Root-cause mapping: Translate risk signals into concrete remediation steps and stakeholder actions.
  • Proactive retention workflow: Generate action plans and communication plays for at-risk accounts.

Quick Start

Run the churn-risk-analysis workflow on your customer accounts to produce risk scores and recommended interventions.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: churn-risk-analysis
Download link: https://github.com/qa-aman/claude-skills/archive/main.zip#churn-risk-analysis

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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