What problem does it solve? SaaS businesses lose subscribers through voluntary cancellations and failed payments, often without any system to save them. This Skill provides structured frameworks for building cancel flows, matching save offers to cancellation reasons, predicting at-risk customers, and recovering failed payments. ## Core Features & Use Cases - Cancel Flow Design: Build multi-step cancellation flows with exit surveys, dynamic save offers mapped to cancellation reasons, and compliant confirmation steps. - Dunning & Payment Recovery: Implement pre-dunning card expiry alerts, smart retry schedules, and escalating dunning email sequences to recover involuntary churn. - Churn Prediction: Create health scores from usage, engagement, and billing signals to trigger proactive retention interventions before customers cancel. - Use Case: A $49/month SaaS product with 7% monthly churn uses this Skill to design an exit survey with reason-matched offers (discounts, pauses, downgrades), set up Stripe Smart Retries with a 4-email dunning sequence, and build a health score model to flag at-risk accounts. ## Quick Start Ask the assistant to design a cancel flow with exit survey and save offers for your subscription product, including a dunning strategy for failed payments.
