churn-risk-summarizer

What problem does it solve?

Customer success teams waste hours manually sifting through Gainsight data to identify at-risk accounts, leading to missed churn warnings, unactionable alert fatigue, and generic next steps that fail to address the root cause of account decline.

Core Features & Use Cases

• Automated risk aggregation: Combines Gainsight risk-score deltas, recent timeline events, and ARR exposure to rank accounts without manual data sorting.
• Threshold-based bucketing: Sorts accounts into Red/Amber/Watch priority tiers using configurable, auditable thresholds so CSMs focus on highest-impact accounts first.
• Slack-ready formatted output: Generates scannable digests with evidence-grounded change drivers and specific, named next actions, eliminating vague suggestions. Use case: A CSM lead runs this skill daily to get a 3-minute read of all accounts that crossed churn-risk thresholds in the last 24 hours, with clear actions assigned to each account owner.

Quick Start

Use the churn-risk-summarizer skill to generate a daily digest of at-risk accounts from your latest Gainsight account and timeline event export.