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cs-metrics-explainer

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Clear CS metrics explanations.

Data & Analytics#presentation#calculation#definition#benchmarks#cs-metrics#metrics-explanation
Authorstephenrogan
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Clear, ready-to-use explanations for customer-success metrics with grounded definitions, calculations, benchmarks, and practical guidance for communicating with leadership.

Core Features & Use Cases

  • Complete metric breakdowns including definition, calculation, benchmarks, drivers, and misinterpretations.
  • Step-by-step guidance on how to present metrics to executives, CROs, boards, and teams.
  • A library of core CS metrics (NRR, GRR, health score, churn, expansion) with ready-to-use explanations and templates.

Quick Start

Ask for a metric and context, and receive a ready-to-use, structured explanation.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: cs-metrics-explainer
Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#cs-metrics-explainer

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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