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cs-metrics-explainer

Explain CS metrics with definitions, calculations, benchmarks, and presentation guidance.

1|Updated Mar 23, 2026
Search Tags:#presentation#calculation#definition#benchmarks#cs-metrics#metrics-explanation
One-click install
npx skills add https://github.com/stephenrogan/csm-skills --skill cs-metrics-explainer
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: cs-metrics-explainer
Source: https://github.com/stephenrogan/csm-skills/tree/main/skills/cs-metrics-explainer
Command: npx skills add https://github.com/stephenrogan/csm-skills --skill cs-metrics-explainer

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Clear, ready-to-use explanations for customer-success metrics with grounded definitions, calculations, benchmarks, and practical guidance for communicating with leadership.

Core Features & Use Cases

  • Complete metric breakdowns including definition, calculation, benchmarks, drivers, and misinterpretations.
  • Step-by-step guidance on how to present metrics to executives, CROs, boards, and teams.
  • A library of core CS metrics (NRR, GRR, health score, churn, expansion) with ready-to-use explanations and templates.

Quick Start

Ask for a metric and context, and receive a ready-to-use, structured explanation.

Frequently Asked Questions about cs-metrics-explainer

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I calculate NRR and present it to leadership?▼

Calculating NRR for leadership involves applying a seven-element breakdown that covers definition, calculation, benchmarks, drivers, misinterpretations, and specific guidance on how to present the metric to executives.

What is the difference between GRR and churn in customer success metrics?▼

GRR measures revenue retained from your existing base excluding expansion, while churn tracks lost customers or revenue. Both metrics receive complete breakdowns covering definitions, calculations, benchmarks, and common misinterpretations.

Can I get customer success metric explanations for mid-market and SMB contexts?▼

Yes, metric explanations are provided across enterprise, mid-market, and SMB contexts. The breakdowns adapt benchmark ranges and drivers to fit the specific scale and business segment of your customer base.

How do I explain a customer health score to my team?▼

Explaining a health score requires defining the metric, its calculation, and what drives it. The breakdown includes common misinterpretations and practical enablement materials to ensure accurate team understanding and alignment.

What drives expansion revenue and how can I influence it?▼

Expansion revenue is driven by upsell and cross-sell opportunities within your existing base. The explanation breaks down what drives it, how to influence it, and common misinterpretations to avoid during board reporting.

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