customer-interview-synthesizer

Synthesize customer interview transcripts into pain points, JTBD, and pivot recommendations.

6|1|Updated May 13, 2026
One-click install
npx skills add https://github.com/Xipher-Labs/walter-os --skill customer-interview-synthesizer
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: customer-interview-synthesizer
Source: https://github.com/Xipher-Labs/walter-os/tree/main/skills/customer-interview-synthesizer
Command: npx skills add https://github.com/Xipher-Labs/walter-os --skill customer-interview-synthesizer

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill transforms raw customer interview notes into actionable discovery outputs like pain points, JTBD, recurring quotes, and pivot recommendations.

Core Features & Use Cases

  • Phase A: Interview Guide Generator: Produces a Mom Test-compliant interview script from a hypothesis and target persona so you can ask for past behavior and specific incidents.
  • Phase B: Transcript Synthesis: Converts 1–N interview transcripts into a structured synthesis report covering pain points, JTBD statements, verbatim recurring quotes, recommended pivots, and persona refinement.
  • Use Case: After conducting interviews for a new product direction, you can generate a synthesis report that becomes evidence for pricing experiments, pitch/customer materials, and weekly learning check-ins.

Quick Start

Ask your agent to run customer discovery by generating an interview guide from your hypothesis and then synthesizing your collected transcripts into a ranked pain-points and JTBD report.

Frequently Asked Questions about customer-interview-synthesizer

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I synthesize customer interview transcripts into actionable insights?

Synthesize customer interview transcripts by processing raw scripts into structured discovery outputs, generating ranked pain points, JTBD statements, recurring quotes, and pivot recommendations.

How do I generate a Mom Test compliant interview guide for customer discovery?

Generate a Mom Test compliant interview guide by inputting your hypothesis and target persona to produce a script focused on past behavior and specific incidents for customer discovery.

What is the best way to extract JTBD and pain points from multiple interview transcripts?

Extract JTBD and pain points from multiple transcripts by running a synthesis process that converts 1 to N interview scripts into a structured report with recurring quotes and recommended pivots.

Can I automatically save customer discovery synthesis reports to my project directory?

Automatically save customer discovery synthesis reports to the docs/discovery directory when the WALTER_CURRENT_PROJECT environment variable is set during the transcript synthesis process.

Does customer interview synthesis work without defining a target persona first?

Customer interview synthesis requires a defined target persona and hypothesis to generate the Mom Test interview guide, which then informs the transcript synthesis and persona refinement outputs.

What limitations exist when synthesizing customer discovery transcripts for pivot recommendations?

Synthesizing customer discovery transcripts for pivot recommendations relies on the quality of raw interview notes and provided synthesis templates, meaning poorly conducted interviews will yield limited actionable insights.