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customer-journey-map

Generate customer journey maps with stages, touchpoints, emotions, and pain points.

Updated Mar 8, 2026
Search Tags:#onboarding#user experience#product strategy#pain points#customer journey#mapping
One-click install
npx skills add https://github.com/Osirs/pm-skills-sc --skill customer-journey-map-osirs
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-journey-map
Source: https://github.com/Osirs/pm-skills-sc/tree/main/.trae/skills/customer-journey-map
Command: npx skills add https://github.com/Osirs/pm-skills-sc --skill customer-journey-map-osirs

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps you visualize and understand the end-to-end customer experience, identifying pain points and opportunities for improvement at every stage.

Core Features & Use Cases

  • End-to-End Journey Mapping: Covers all stages from Awareness to Advocacy.
  • Detailed Stage Analysis: Captures touchpoints, user actions, thoughts, emotions, pain points, and opportunities for each stage.
  • Key Moment Identification: Highlights Aha moments, moments of truth, and churn triggers.
  • Use Case: Use this Skill to analyze the onboarding process for a new SaaS product, identifying where users get stuck and suggesting improvements to reduce churn.

Quick Start

Create a customer journey map for the user experience of our mobile banking app.

Frequently Asked Questions about customer-journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I map the customer journey to find user experience friction points?▼

To map the customer journey, you need to analyze user data or product context to generate a visual map detailing stages, touchpoints, actions, emotions, and pain points. This helps identify friction and optimize the overall user experience.

What is the best way to visualize user onboarding and identify churn triggers?▼

Visualizing user onboarding involves creating a customer journey map that captures touchpoints, thoughts, and emotions. This process highlights key churn triggers, Aha moments, and moments of truth to help you identify where users get stuck and reduce churn.

Can I use this customer journey mapping for a mobile banking app?▼

Yes, customer journey mapping can be applied to a mobile banking app. It requires you to provide product context or user data, which is then analyzed to detail the end-to-end stages from awareness to advocacy and find specific experience friction points.

How do I identify pain points and opportunities across all product stages?▼

You can identify pain points and opportunities by generating a comprehensive journey map covering all stages from awareness to advocacy. The map captures user actions, emotions, and friction points at each touchpoint to reveal areas for product strategy improvement.

What user data do I need to provide to generate an accurate customer journey map?▼

Generating an accurate customer journey map requires you to provide user data or specific product context. This input is analyzed to detail user actions, emotions, and touchpoints, ensuring the resulting map accurately reflects your end-to-end customer experience.

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