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customer-journey-map

Generate customer journey maps with stages, touchpoints, emotions, and pain points.

25.0k|2.7k|Updated Mar 1, 2026
Search Tags:#user experience#product strategy#pain points#market research#customer journey#opportunity identification
One-click install
npx skills add https://github.com/phuryn/pm-skills --skill customer-journey-map-phuryn
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-journey-map
Source: https://github.com/phuryn/pm-skills/tree/main/pm-market-research/skills/customer-journey-map
Command: npx skills add https://github.com/phuryn/pm-skills --skill customer-journey-map-phuryn

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps visualize and understand the complete customer experience, pinpointing pain points and areas for improvement across all interaction stages.

Core Features & Use Cases

  • End-to-end Journey Mapping: Covers stages from Awareness to Advocacy.
  • Detailed Stage Analysis: Documents touchpoints, user actions, thoughts, emotions, pain points, and opportunities for each stage.
  • Opportunity Identification: Pinpoints critical moments and suggests prioritized improvements.
  • Use Case: A SaaS company can use this to understand why new users drop off during onboarding and identify specific features to improve their initial experience.

Quick Start

Create a customer journey map for our new mobile banking app users.

Frequently Asked Questions about customer-journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I map the customer journey to find user pain points?▼

A customer journey map visualizes the complete user experience across interaction stages. It documents touchpoints, user actions, emotions, and pain points from Awareness to Advocacy, helping product teams pinpoint friction and strategize improvements for onboarding and retention.

What's the best way to identify opportunities for product engagement?▼

Identifying opportunities requires analyzing detailed journey stages to pinpoint critical moments and suggest prioritized improvements. This helps product teams strategize targeted enhancements for user onboarding, engagement, and retention based on visualized user experience data.

Can I use customer journey mapping for a SaaS onboarding experience?▼

Yes, you can map a SaaS onboarding experience to understand why new users drop off. The map documents touchpoints and emotions, identifying specific features to improve the initial user experience and increase retention.

Do I need to provide user data to generate a customer journey map?▼

You should provide user data to generate a customer journey map. The mapping process leverages provided user data and web search for context to detail stages, touchpoints, user emotions, pain points, and actionable opportunities.

What stages are covered in a complete customer journey map?▼

A complete customer journey map covers stages from Awareness to Advocacy. Each stage documents specific touchpoints, user actions, thoughts, emotions, pain points, and opportunities to help product teams visualize the entire user experience.

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