data-quality

Evaluate CMDB data quality across completeness, accuracy, consistency, timeliness, uniqueness, and validity.

34|13|Updated Feb 6, 2026
One-click install
npx skills add https://github.com/Happy-Technologies-LLC/happy-servicenow-skills --skill data-quality-happy-technologies-llc
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: data-quality
Source: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/tree/main/skills/cmdb/data-quality
Command: npx skills add https://github.com/Happy-Technologies-LLC/happy-servicenow-skills --skill data-quality-happy-technologies-llc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

CMDB data quality is critical for reliable IT service management. This skill provides a structured approach to measure, monitor, and improve CMDB data by tracking key KPIs, detecting duplicates, identifying stale records, and implementing reconciliation and governance practices to maintain trusted configuration data.

Core Features & Use Cases

  • KPIs and dimensions for CMDB data quality (completeness, accuracy, consistency, timeliness, uniqueness, validity).
  • Duplicate detection, reconciliation workflows, and governance guidance to reduce data ambiguity.
  • Staleness detection and remediation planning to keep infrastructure information up to date.
  • Relationship health checks to identify orphaned or mislinked CIs and improve impact analysis.
  • Guided remediation workflows and dashboards to drive continuous improvement in data governance.

Quick Start

Run an initial CMDB quality audit to identify incomplete, duplicate, and stale records.

Frequently Asked Questions about data-quality

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I measure CMDB data quality across configuration item classes?

CMDB data quality is measured by evaluating completeness, accuracy, consistency, timeliness, uniqueness, and validity across CMDB classes to maintain trusted configuration data for impact analysis.

What is the best way to detect duplicate and stale records in a ServiceNow CMDB?

Detecting duplicate and stale CMDB records requires applying structured reconciliation workflows and staleness detection checks to identify outdated infrastructure information and reduce data ambiguity.

How do I run a CMDB health assessment for ongoing maintenance and governance?

CMDB health assessments for governance and maintenance are performed by running scripted checks via CMDB tools to audit incomplete, duplicate, and stale records, guiding continuous remediation.

Does CMDB data quality evaluation require discovery alignment and role-based access?

CMDB data quality evaluation requires discovery alignment and role-based access to ensure configuration items are accurately populated and access is governed during health assessments.

Can I check relationship health to identify orphaned or mislinked CIs in my CMDB?

Relationship health checks identify orphaned or mislinked configuration items in the CMDB to improve data consistency and ensure reliable impact analysis and change planning.

What limitations exist when using scripted checks for CMDB data quality?

Scripted CMDB data quality checks depend on the listed CMDB tools for querying tables and updating records, meaning execution is constrained by role-based access permissions and discovery alignment.