ci-discovery

Automate CI discovery and CMDB population by running workflows that discover, classify, and create or update configuration items across computing, network, and service assets. The process maps relationships and dependencies to maintain data quality in your enterprise IT environment.

Mapping CI class hierarchy and relationships involves discovering assets and populating cmdb_ci_* tables with accurate classification data. This establishes primary relationships and reflects dependencies, ownership, and schema visibility across devices, services, and software.

Yes, you can use ServiceNow REST endpoints with Bash as a native execution layer to classify configuration items. The system supports MCP tools like SN-Query-Table, SN-Create-Record, and SN-Update-Record to manage CMDB records accurately.

Understanding ServiceNow table schemas is essential for accurate CI discovery and classification. The process utilizes schema visibility tools like SN-Get-Table-Schema and SN-Discover-Table-Schema to ensure configuration items map correctly to cmdb_ci_* tables.

Onboard new infrastructure by running an initial CI discovery workflow against your CMDB. This automated process populates cmdb_ci tables, classifies discovered assets, and establishes primary relationships to reflect dependencies and ownership.

CMDB data quality degrades due to manual entry and untracked infrastructure changes. Automation fixes this by continuously discovering CIs, applying accurate classification, and updating relationship mappings to reflect dependencies and ownership reliably.