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incident-lifecycle

Official

End-to-end incident lifecycle in ServiceNow.

Software Engineering#automation#workflow#lifecycle#incident#incident-management#servicenow#itil
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Managing IT incidents in ServiceNow can be manual, error-prone, and slow without a structured lifecycle. This skill automates the full IT incident workflow from creation to closure, reducing toil and improving response times.

Core Features & Use Cases

  • End-to-end incident lifecycle management: create, categorize, prioritize, assign, investigate, resolve, and close incidents.
  • ITIL-aligned governance: role-based access and standard workflows to ensure consistent incident handling.
  • Integrations: MCP commands and REST endpoints to interact with ServiceNow incident data and related records.
  • Use Case: Automate routine incidents (e.g., password resets, service outages) to free agents for higher-value work.

Quick Start

Load the incident-lifecycle skill and begin a complete incident workflow from creation to closure in ServiceNow.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: incident-lifecycle
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#incident-lifecycle

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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