escalation-policy
OfficialEscalate tickets intelligently to a manager.
AuthorAltairaLabs
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Guidelines and rules for escalating support tickets to a manager to ensure timely, appropriate responses and consistent handling.
Core Features & Use Cases
- Escalation criteria: Clear thresholds trigger managerial involvement for customer requests, high-risk issues, or repeated failures.
- Priority levels & routing: Defines Critical/High/Medium/Low with corresponding actions and turnaround expectations.
- Use Case: When a customer explicitly requests a manager or an issue requires regulatory or safety review, escalate and log the ticket per policy.
Quick Start
Initiate escalation by evaluating the ticket against the criteria and invoking the escalate_ticket tool with the appropriate priority.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: escalation-policy Download link: https://github.com/AltairaLabs/PromptKit/archive/main.zip#escalation-policy Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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