ticket-management
OfficialStreamline support ticket triage and resolution
Authorsaolalab
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Managing the end‑to‑end lifecycle of customer support tickets—triaging, assigning, tracking, and resolving—can be time‑consuming and error‑prone, leading to missed SLAs and unhappy customers.
Core Features & Use Cases
- Ticket Lifecycle Framework: Standardized stages from New to Closed with clear escalation paths.
- Priority‑Based SLA Guidance: Defined response and resolution times for P0‑P3 priorities.
- Triage Checklist & Template: Structured steps and a ready‑to‑use markdown template for consistent ticket documentation.
- Escalation & Metrics: Criteria for escalation and key performance indicators such as FRT, TTR, and CSAT.
Quick Start
Ask the ticket‑management skill to create a new triage ticket for a customer reporting a login issue.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: ticket-management Download link: https://github.com/saolalab/clawforce/archive/main.zip#ticket-management Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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