What problem does it solve?
It solves stalled NRR growth by designing and installing a complete expansion system that improves GRR/NRR through engineered signals, ownership, handbacks, and renewal-pricing paths instead of leaving expansion to chance.
Core Features & Use Cases
- GRR-first diagnostics: Diagnoses retention health using GRR bands and stops expansion investment when GRR indicates structural churn risk.
- Expansion motion architecture: Designs the expansion engine across health scoring, whitespace analysis, CS-to-Sales handbacks, and dashboard/operating cadence for the right side of the bowtie.
- NRR improvement programme (90 days): Delivers an actionable three-phase engagement (diagnose, design, install & measure) with leading indicators and success metrics.
- Whitespace & expansion scoring: Creates a five-dimension whitespace map and a rule-based expansion readiness score with clear signal thresholds and actions.
Quick Start
Ask the skill to design an expansion system for a B2B SaaS client with NRR below 110% and GRR below 90%.