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experience-map

Map multi-channel user experiences to identify interactions, pain points, and opportunities.

1|Updated Feb 3, 2026
Search Tags:#user journey#customer experience#ecosystem#touchpoints#experience mapping
One-click install
npx skills add https://github.com/ilanf23/trusted-deal-navigator --skill experience-map-ilanf23
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: experience-map
Source: https://github.com/ilanf23/trusted-deal-navigator/tree/main/.claude/skills/ux-strategy/skills/experience-map
Command: npx skills add https://github.com/ilanf23/trusted-deal-navigator --skill experience-map-ilanf23

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps users create comprehensive maps of multi-channel user experiences, revealing interactions, touchpoints, and relationships across ecosystems.

Core Features & Use Cases

  • Holistic Experience Mapping: Visualize user touchpoints, channels, emotions, and pain points throughout various phases.
  • Ecosystem Relationships Analysis: Understand how different touchpoints interconnect and data flows between channels.
  • Use Case: A product team uses this Skill to identify gaps in omnichannel engagement and improve user journey consistency.

Quick Start

Create an experience map for a new product by defining key phases and layers, then generate the ecosystem relationships diagram.

Frequently Asked Questions about experience-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create an experience map for a multi-channel user journey?▼

To create an experience map, define key phases and layers of your user journey, map digital and physical touchpoints, and then generate an ecosystem relationships diagram to analyze data flows and identify gaps in omnichannel engagement.

What is ecosystem relationship analysis in user experience mapping?▼

Ecosystem relationship analysis in experience mapping identifies how different touchpoints interconnect and how data flows between channels. It reveals interactions and pain points across digital and physical touchpoints to improve journey consistency.

Can I map user emotions and pain points in an experience map?▼

Yes, you can map user emotions in an experience map. Holistic experience mapping visualizes user touchpoints, channels, emotions, and pain points throughout various phases to identify gaps in omnichannel engagement and improve consistency.

When should I use experience mapping for product design instead of a standard user journey map?▼

Use experience mapping when you need to analyze complex multi-channel interactions and align stakeholders on ecosystem relationships. It is applicable for product design, ecosystem analysis, and identifying gaps in omnichannel engagement consistency.

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