What problem does it solve? Israeli businesses need customer support systems that handle Hebrew tickets, comply with the Consumer Protection Law 1981 (14-day cooling-off periods, capped cancellation fees), and respect the Sunday-Thursday work week—requirements that generic helpdesk setups ignore. ## Core Features & Use Cases - Hebrew Ticket Classification: Categorizes incoming support tickets (billing, technical, returns, complaints, shipping) using Hebrew keyword detection via a Python classifier script, with priority escalation for legal keywords like "עורך דין" (lawyer). - Consumer Protection Law Compliance: Built-in workflows for 14-day cooling-off returns, cancellation fee caps (5% or NIS 100, whichever is lower), and defective product handling per Sections 14G, 11, and 2. - Israeli SLA & Escalation Management: Configures SLA timers around Sunday-Thursday business hours, Shabbat, and holidays, plus four-level escalation workflows with auto-triggers. - Use Case: An e-commerce store receives a return request 10 days after delivery. The skill verifies the cooling-off window, checks exceptions, calculates the legal cancellation fee, and generates the Hebrew return-instructions response. ## Quick Start Ask the agent to set up customer support automation for your Israeli online store, including Hebrew ticket routing and Consumer Protection Law compliant return handling.
