Jeff Bezos - Customer Obsession

Name: Jeff Bezos - Customer Obsession
Availability: InStock
Author: openlabor

Diagnose product decisions using Bezos's customer-obsession framework across four phases.

4|Updated Mar 6, 2026

Search Tags:#leadership #decision-making #product-strategy #working-backwards #prfaq #customer-obsession #day-1-day-2

Ready to run

npx skills add https://github.com/OpenLabor/openlabor --skill jeff-bezos-customer-obsession

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: Jeff Bezos - Customer Obsession
Source: https://github.com/OpenLabor/openlabor/tree/main/skills/bezos-customer-obsession
Command: npx skills add https://github.com/OpenLabor/openlabor --skill jeff-bezos-customer-obsession

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Bezos's customer obsession framework is the operating system behind Amazon. The central insight: start with the customer and work backwards, never the reverse.

Core Features & Use Cases

Phase 1: Context Gathering — Before applying any framework, understand the situation and gather relevant context.
Phase 2: Diagnostic Questions — Use a concise set of questions to uncover customer needs and decision drivers.
Phase 3: Analysis — Apply Bezos's frameworks (Customer Obsession vs Competitor-Focused, PR/FAQ, Day 1 vs Day 2, Two-Way vs One-Way Door, Regret Minimization, Empty Chair).
Phase 4: Report — Produce a structured audit with clear findings and recommendations.

Quick Start

Draft a PR/FAQ for a new product feature using the customer-first, working-backwards approach.

Frequently Asked Questions about Jeff Bezos - Customer Obsession

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

What is the working backwards approach for product strategy?▼

Customer obsession is a product strategy framework that diagnoses product decisions by starting with the customer and working backwards. It uses PR/FAQ workflows and Day 1 versus Day 2 frameworks to improve customer outcomes through structured audits.

How do I write a PR/FAQ for a new product feature?▼

You write a PR/FAQ by gathering context, applying diagnostic questions to uncover customer needs, and drafting the press release and frequently asked questions. This working backwards approach produces a structured report classifying decisions and tracking risks.

When should I use the Day 1 vs Day 2 framework for decision-making?▼

Use the Day 1 versus Day 2 framework when diagnosing product decisions to ensure customer obsession remains intact. Day 1 represents customer-focused agility, while Day 2 indicates stasis; analyzing decisions through this lens prevents organizational stagnation.

How do I audit product decisions for customer obsession?▼

You audit product decisions for customer obsession by gathering context, answering diagnostic questions, and analyzing them through frameworks like Two-Way versus One-Way Door and Regret Minimization. This produces a structured audit with findings, decision classifications, and risk tracking.

Does this customer obsession framework suit competitor-focused product analysis?▼

This customer obsession framework explicitly contrasts customer-first strategies with competitor-focused approaches. It diagnoses product decisions by prioritizing customer outcomes over competitor tracking, using structured reporting and audit metrics to validate findings.