Skills
.Work. You
Rest

Jeff Bezos - Customer Obsession

Official

Customer-first decision framework.

Product & Management#leadership#decision-making#product-strategy#working-backwards#prfaq#customer-obsession#day-1-day-2
AuthorOpenLabor
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Bezos's customer obsession framework is the operating system behind Amazon. The central insight: start with the customer and work backwards, never the reverse.

Core Features & Use Cases

  • Phase 1: Context Gathering — Before applying any framework, understand the situation and gather relevant context.
  • Phase 2: Diagnostic Questions — Use a concise set of questions to uncover customer needs and decision drivers.
  • Phase 3: Analysis — Apply Bezos's frameworks (Customer Obsession vs Competitor-Focused, PR/FAQ, Day 1 vs Day 2, Two-Way vs One-Way Door, Regret Minimization, Empty Chair).
  • Phase 4: Report — Produce a structured audit with clear findings and recommendations.

Quick Start

Draft a PR/FAQ for a new product feature using the customer-first, working-backwards approach.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: Jeff Bezos - Customer Obsession
Download link: https://github.com/OpenLabor/openlabor/archive/main.zip#jeff-bezos-customer-obsession

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.