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member-experience

Create onboarding, retention, and feedback plans with NPS surveys.

5|3|Updated Nov 5, 2025
Search Tags:#templates#feedback#journey mapping#community management#retention#member onboarding#NPS
One-click install
npx skills add https://github.com/chekos/bns-marketplace --skill member-experience
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: member-experience
Source: https://github.com/chekos/bns-marketplace/tree/main/tdd-community/skills/member-experience
Command: npx skills add https://github.com/chekos/bns-marketplace --skill member-experience

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill provides structured frameworks for member onboarding, retention strategies, and feedback collection to optimize the member journey from first contact to advocacy.

Core Features & Use Cases

  • Onboarding excellence: guiding new members through a welcoming, informative start.
  • Retention and engagement: strategies to convert first value into ongoing participation.
  • Feedback and improvement: mechanisms to collect, analyze, and act on member input, including NPS surveys.

Quick Start

Load the member-experience skill and generate a complete onboarding, retention, and feedback plan for a new member, including a 15-minute onboarding sequence and a simple NPS feedback loop.

Frequently Asked Questions about member-experience

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I design a member onboarding journey for a new community?▼

Improve community retention by implementing structured engagement frameworks that convert first value into ongoing participation. The skill provides modular templates and retention tactics to sustain member participation across multiple touchpoints.

What is the best way to collect member feedback and run NPS surveys?▼

Collect member feedback and run NPS surveys by establishing feedback loops that gather, analyze, and act on member input. The framework supports creating simple NPS feedback mechanisms to drive continuous community improvement.

Can I create personalized messaging guidance for different member touchpoints?▼

Create personalized messaging guidance for different member touchpoints using the provided modular templates. These templates support customized communication across the entire member journey, from initial onboarding to ongoing retention.

Does this member experience framework provide templates for journey mapping?▼

This member experience framework provides modular templates and checklists specifically supporting journey mapping. It helps teams visualize and structure the member journey from first contact through to advocacy.

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