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mute-recording

Mute and unmute call recordings in real time via Voicenter API.

2|1|Updated Apr 4, 2026
Search Tags:#API integration#PCI-DSS#call recording#Voicenter#real-time mute
One-click install
npx skills add https://github.com/VoicenterTeam/claude-marketplace --skill mute-recording
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: mute-recording
Source: https://github.com/VoicenterTeam/claude-marketplace/tree/main/plugins/voicenter-api/skills/mute-recording
Command: npx skills add https://github.com/VoicenterTeam/claude-marketplace --skill mute-recording

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires Voicenter API, OAuth, and includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill allows developers to pause and resume call recording in real-time, enhancing compliance with PCI-DSS standards.

Core Features & Use Cases

  • Real-time Mute/Unmute: Pause and resume call recording based on user-defined criteria.
  • PCI-DSS Compliance: Supports compliance by preventing recording of sensitive information.
  • Use Case: When an agent needs to pause recording during a transaction, this Skill ensures no sensitive data is captured.

Quick Start

To mute recording for all calls on extension 'SIPSIP', use the command: mute-recording extension SIPSIP mute true

Frequently Asked Questions about mute-recording

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I pause call recording in real-time for PCI-DSS compliance?▼

Real-time call recording mute functionality pauses audio capture during live calls to ensure PCI-DSS compliance. It prevents sensitive information, such as payment card details, from being recorded and stored in the system.

What is needed to manage Voicenter call recording mute states?▼

Managing Voicenter call recording mute states requires Voicenter API access and OAuth authentication. These prerequisites authorize the server communication needed to execute extension and call ID based mute and unmute requests.

How do I mute call recording for a specific Voicenter extension?▼

To mute call recording for a specific Voicenter extension, run the mute command with the extension identifier and set the mute parameter to true. The system manages the recording state, allowing you to resume recording later by unmuting.

Does Voicenter API integration support unmuting a previously paused call recording?▼

Yes, Voicenter API integration supports unmuting a previously paused call recording. The functionality includes state management for unmute operations, allowing you to resume audio capture for a specific extension or call ID after a transaction.

When should I use real-time call recording muting instead of stopping the recording entirely?▼

Real-time call recording muting should be used when you need to temporarily pause audio capture for sensitive segments, like payment processing, while keeping the call session active. This maintains the call flow without terminating the entire recording sequence.

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