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nps-response-analyser

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Interpret NPS responses and guide follow-ups.

Data & Analytics#customer-success#follow-up#nps#verbatim#trend-analysis#survey-analysis
Authorstephenrogan
Version1.0.0
Installs0

System Documentation

## What problem does it solve? Analyses NPS scores and verbatim responses to surface actionable follow-up insights for account teams.

## Core Features & Use Cases

  • Sentiment interpretation by NPS band (Promoter, Passive, Detractor) with recommended actions
  • Verbatim quality mapping to targeted follow-up and escalation paths
  • Trend analysis across multiple survey responses to detect momentum or decline

### Quick Start Provide an NPS score, the verbatim customer response, and account context, and the skill will emit a structured interpretation with recommended next steps.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: nps-response-analyser
Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#nps-response-analyser

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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