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stephenrogan
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nps-response-analyser

Analyze NPS scores and verbatim responses to generate structured follow-up reports.

1|Updated Mar 23, 2026
Search Tags:#customer-success#follow-up#nps#verbatim#trend-analysis#survey-analysis
One-click install
npx skills add https://github.com/stephenrogan/csm-skills --skill nps-response-analyser
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: nps-response-analyser
Source: https://github.com/stephenrogan/csm-skills/tree/main/skills/nps-response-analyser
Command: npx skills add https://github.com/stephenrogan/csm-skills --skill nps-response-analyser

SYSTEM DOCUMENTATION & REQUIREMENTS

## What problem does it solve? Analyses NPS scores and verbatim responses to surface actionable follow-up insights for account teams.

## Core Features & Use Cases

  • Sentiment interpretation by NPS band (Promoter, Passive, Detractor) with recommended actions
  • Verbatim quality mapping to targeted follow-up and escalation paths
  • Trend analysis across multiple survey responses to detect momentum or decline

### Quick Start Provide an NPS score, the verbatim customer response, and account context, and the skill will emit a structured interpretation with recommended next steps.

Frequently Asked Questions about nps-response-analyser

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze NPS survey responses to generate actionable follow-ups?▼

NPS survey responses are analyzed by mapping scores and verbatim feedback to specific follow-up actions, categorizing feedback by promoter, passive, or detractor status to produce a structured follow-up report.

What is the best way to interpret NPS verbatim comments for customer success teams?▼

Interpreting NPS verbatim comments involves mapping the qualitative text quality to targeted follow-up and escalation paths, ensuring customer success teams receive specific recommended next steps rather than just raw scores.

Can I track NPS trend analysis across multiple survey responses for an account?▼

Yes, NPS trend analysis is supported by comparing current survey scores with prior scores across multiple responses, allowing you to detect customer momentum or decline over time within an account.

How do I handle NPS detractor responses to prevent customer churn?▼

NPS detractor responses are handled by analyzing the verbatim feedback to identify root causes, triggering targeted escalation paths and specific recommended actions to address dissatisfaction and mitigate potential churn.

Does NPS analysis work for post-interaction feedback or only full account surveys?▼

NPS analysis works for both post-interaction feedback and full account survey results, applying the same sentiment interpretation and verbatim quality mapping to generate tailored recommendations across different feedback contexts.

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